IT Support

IT Support

Reliable and responsive technical support

Great IT Support

No organisation can afford for their IT systems to go down. When an IT issue occurs, they want to restore normal operations as quickly as possible. They also want to feel confident that the cause of the problem has been identified and resolved.

What should a great IT Support Service provide?

Project Vision offers a responsive, professional service from reliable, experienced and accredited IT engineers. We can assist you with:
  • Fully Managed Hardware Break/Fix/Replace Supportt
  • Fully Managed Helpdesk and Technical Support Services
  • Pre booked or issue specific on site Engineering Services
  • All services managed and delivered under Service Level Agreement Contracts
Our Services are further enhanced through offering a number of Related Managed Services.
  • Network Analysis
  • Network Modelling
  • Security Audits
  • Intrusion Detection and Intrusion Prevention

Our tailored services can provide a quick and efficient response to IT issues, as well as support with future planning. We complete all work to the highest standards and all at a fair and transparent price.

Hardware Support

When components in your network fail, we make sure they are replaced quickly to avoid disruption. Our hardware replacement service gives you exactly the right level of cover for your business, making your budget go further.
Versatile and cost-effective IT support
We tailored hardware support packages to meet your particular business requirements. Do you need 24/7 cover with hardware being replaced within 2 or 4 hours for critical components? Maybe 8/5 cover, with 4-hour replacement on critical components and next business day replacement for other elements of your system is sufficient.
Flexible and simple cover for IT components
We can register your hardware components to be covered for a month, or up to their operating lifespan. As your network grows, we will adjust the contract period for each new component so you will only ever have one renewal date for the whole system.

Managed IT Services

Our annual fixed-price network support service is designed for growing businesses that need regular IT support services to keep networks running smoothly and securely.
The right IT Support at the right price
We build a tailored IT support package that meets the specific needs of your business, allowing you to optimise your budget.
Your IT Support needs may require an onsite engineer as often as one day a week, or just one day a month. You may require 24/7 remote monitoring to proactively manage your IT network or advice on upgrades and integration. Project Vision will provide you with exactly what you need, without unnecessary extras.
Knowledgeable about your IT network
Our network support service covers servers, software, routers, firewalls, switches, and other network devices. If we installed your network, we would already have intimate knowledge of your systems. If you have an existing system, we will carry out a thorough network audit, so we understand your network’s properties from the outset.

Network Analysis

Applying our skills, experience and the latest technology, we can analyse your network and fix network problems, and all for a fixed price.
When first installed, your network may have performed efficiently. Since then, new applications have been added, along with new hardware and more users all of which can contribute to slow or less reliable performance. Quick fixes and workarounds are only temporary solutions, which often make things worse in the long term.
Our network testing and analysis service is a fixed-price service designed to get to the root causes of why your network isn’t performing well. With a forensic approach, we will dig until we uncover the underlying reason.
Cost-effective solutions
Once we have identified the real issue, we will recommend the most cost-effective way to solve it. We will also recommend changes to improve the long-term performance of your network.

Network Modelling

In a world of rapidly changing technology, your network needs to evolve to support the expanding needs of your business.
This Network design service provides the opportunity to do “what if?” testing without a huge investment in test equipment and the specialist knowledge required to interpret results. We use network modelling in a wide variety of situations, including:
  • Design verification
  • Impact of new applications on the network
  • The network impact of data centre outsourcing or relocation
  • Sizing WAN links for office or data centre connections
  • Impact of traffic growth through expansion/merger, etc

By modelling the impact on the network prior to major changes, we can give you confidence that money is spent when necessary and in the most effective way.


Support Systems

If your IT system fails, we can provide a quick and efficient response to restore normal operations as quickly as possible.